The Home Depot in Issaquah, WA Closed now

Reviews about The Home Depot

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  September 26, 2019, by 李欣田
  Long story short: When you call them to schedule something, they will say OK, drop the line, then do nothing about it. My timeline: I am fixing dishwasher of my rental property, which has a lease starting on 2/1. 1/20 I placed a dishwasher order in store. 1/24 Dishwasher was delivered, and need me re-schedule a future installation. 1/27 I called the installation contractor company, they said they had availability on 1/31 but needed authorization from homedepot. So I called Issaquah homedepot afterwards, and the lady in the phone said they will do it. 1/31 I did not go to work but wait in home for the delivery. 11am there was still no calls coming in, so I called the contractor company, and they said they never get authorization from homedepot. Then I called homedepot Issaquah, it was so hard to speak to them since it seemed like there were 1000000 customers in store and the clerk was too busy to focus on my case. I then drove to the homedepot in person, after speaking to 4 different clerks I finally got a man working with me. He told me there was no record nor notes for my call on 1/27, which means I called a ghost store and my request was just simply ignored. What even more ridiculous was the guys at homedepot Issaquah acted like there was nothing wrong on their end. They showed no apologies, pretty impatient of my constant questions. They never said any 'sorry' or 'apologize', until I asked them explicitly would they give me any apologies. My loss: 1) Homedepot Issaquah ruined my entire day. 2) I have to take additional 4 hours off on Friday 2/2 to install the dishwasher. 3) I cannot start the lease 2/1 so I lost the rent of 2/1 and 2/2, for about $160. All in all, people working here are disrespectful, amateur, impatient. I suggest anyone to avoid purchasing large items here, until they have super competitive price.
• ★ ★ ★ ★ ★

  August 16, 2019, by Nick LaCaze
  Most employees are helpful. I use the Home Depot app to find things faster in the store. There are a few employees (one is named Tinh) that know the store like the back of their hand and actually can give how-to tips.
• ★ ★ ☆ ☆ ☆

  February 18, 2019, by Teresa C
  The reason they are even getting 2 stars is because the gentlemen who were there to set-up displays had AMAZING customer service and tried to help me! However it was very apparent that the full-time store staff are not happy with their jobs and couldn't be bothered to open a pallet of product so I could purchase it. I ended up going to Lowe's in Issaquah and their staff was more than happy to help. Will be going to Lowe's for future purchases.